Driving Productivity and Improved Outcomes With Generative AI-powered Assistants 8 One glaring challenge organizations face—and are turning to GenAI to help address—is the technical How can organizations address these and other challenges in order to get the most from their GenAI investments and use skills gap. That skills gap is often discussed in the bright lights of the global cybersecurity skills the technology as strategically and efÏciently as possible? One important step is to identify the right use cases. Specifically, shortage, but it extends equally to other areas organizations should select use cases that: where technology can be a driver of improved productivity, efÏciency, financial results, and sustained competitive advantage. These include data science, analytics, customer experience management, application development, cloud computing, IT operations, Drive important business Act as springboards Demonstrate the Achieve fast sustainability, and much more. outcomes and address key for other related GenAI organization’s ability to use time-to-value. performance indicators. use cases. GenAI responsibly, securely, and with confidence. 27% of organizations said “lack of skilled personnel” Many GenAI use cases are facilitated by increasingly important new tools: AI-powered chatbots, which are rapidly gaining is a top challenge experienced with their momentum among a wide range of users, from data scientists and line-of-business stakeholders to IT professionals and analytics and business intelligence platform.7 cybersecurity teams. In fact, as discussed in the next chapter, AI chatbots themselves represent a valuable GenAI use case. 25% Additionally, it is important for organizations to select the most appropriate AI model. Several models are available, and of organizations noted “lack of expertise and customers are often bound to use the large language models (LLMs) their cloud providers offer. That might not be the right talent” is a top challenge they have encountered choice every time, depending upon the circumstances shaping the use case. Be flexible and keep your options open; make while implementing AI.8 sure the model aligns with your desired business outcome. © 2024 TechTarget, Inc. All Rights Reserved. 7Source: Enterprise Strategy Group, Research Report, Unleashing the Power of AI in Analytics and Business Intelligence, May 2024. 8Source: Enterprise Strategy Group, Research Report, Navigating the Evolving AI Infrastructure Landscape, September 2023 Back to contents